The role of information technology in the organization
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Date
2001
Authors
Todd Dewett
Gareth R. Jones
Journal Title
Journal ISSN
Volume Title
Publisher
sage Publication
Abstract
This paper reviews and extends recent scholarly and popular literature to provide a broad overview
of how information technology (IT) impacts organizational characteristics and outcomes. First, based
on a review of the literature, we describe two of the principal performance enhancing bene®ts of IT:
information ef®ciencies and information synergies, and identify ®ve main organizational outcomes of
the application of IT that embody these bene®ts. We then discuss the role that IT plays in moderating
the relationship between organizational characteristics including structure, size, learning, culture, and
interorganizational relationships and the most strategic outcomes, organizational ef®ciency and
innovation. Throughout we discuss the limitations and possible negative consequences of the use of
IT and close by considering several key areas for future research. © 2001 Elsevier Science Inc. All
rights reserved.
Description
Keywords
information technology