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The role of information technology in the organization
(sage Publication, 2001) Todd Dewett; Gareth R. Jones
This paper reviews and extends recent scholarly and popular literature to provide a broad overview of how information technology (IT) impacts organizational characteristics and outcomes. First, based on a review of the literature, we describe two of the principal performance enhancing bene®ts of IT: information ef®ciencies and information synergies, and identify ®ve main organizational outcomes of the application of IT that embody these bene®ts. We then discuss the role that IT plays in moderating the relationship between organizational characteristics including structure, size, learning, culture, and interorganizational relationships and the most strategic outcomes, organizational ef®ciency and innovation. Throughout we discuss the limitations and possible negative consequences of the use of IT and close by considering several key areas for future research. © 2001 Elsevier Science Inc. All rights reserved.